At Next Happen, we are committed to delivering a transparent and trustworthy experience for both event organizers and attendees. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or rescheduling of events are managed on our platform. By using our services, whether to list, promote, or book events, you agree to abide by the terms outlined in this policy.

1. General Overview

Next Happen serves as a technology platform connecting event organizers with potential attendees. We facilitate the listing, promotion, ticketing, and management of events. However, Next Happen does not directly organize or host events. As such, refunds and cancellations are governed primarily by the policies of individual event organizers, which will be clearly mentioned on each event listing.
Attendees are strongly encouraged to review the specific cancellation and refund conditions outlined on the respective event page prior to making a purchase. In instances where such conditions are not defined, the standard policies mentioned in this document shall apply.

2. Cancellation by the Attendee

If you, as an attendee, decide to cancel your ticket booking, your eligibility for a refund will depend on the refund policy set by the event organizer and whether the request meets the conditions specified. In general:

• Refund eligibility typically requires a minimum notice period before the event date (e.g., 7 days or more).
• Refunds may be partial or full, depending on the organizer’s discretion, less applicable convenience fees or transaction charges.
• If no explicit refund window is provided by the organizer,no refund will be issued once a ticket is purchased.
• Refund requests received after the event date or time will not be entertained under any circumstance.

All cancellation requests must be submitted via the method prescribed on the platform, typically through the "My Bookings" section or via direct communication with our support team.

3. Cancellation by the Organizer

In case an event is cancelled by the organizer due to unforeseen circumstances such as low registrations, venue issues, legal restrictions, weather, or any other cause, attendees will be eligible for a full refund of the ticket price. This excludes platform service fees unless otherwise mandated by local laws.
The organizer is responsible for initiating the refund, and Next Happen will facilitate the process within 7–10 working days upon receiving formal confirmation from the organizer. If the organizer fails to take action or defaults, Next Happen may act as a mediator but holds no legal liability for the organizer’s non-performance.
In the case of rescheduled events, attendees will have the option to either retain their ticket for the new date or request a refund within a defined window after the announcement of the new schedule.

4. No-Show Policy

Attendees who fail to attend the event without prior notice or cancellation are not eligible for a refund. It is the attendee’s responsibility to arrive on time and comply with all entry procedures. Refunds will not be issued for late arrivals, incomplete attendance, or dissatisfaction with event content or logistics, unless the event is found to be fraudulent or materially different from the description provided on the platform.

5. Event Modifications

In rare cases, organizers may make modifications to event details, such as venue, speaker line-up, timing, or format (e.g., switching from offline to virtual). If these changes are considered minor or necessary, a refund will generally not be issued. However, in cases where the attendee believes the changes are substantial and affect their decision to attend, they may raise a refund request for review. The final decision will rest with the event organizer, with Next Happen playing a facilitative role.

6. Processing of Refunds

All approved refunds will be processed using the original method of payment. Once approved, the amount will be credited to your account within 7–14 business days, depending on the bank or payment provider. Refunds are exclusive of convenience fees, payment gateway charges, or any third-party commissions, unless otherwise agreed.
If a refund is delayed or not received within the stipulated period, users may contact our support team with the booking reference number, payment receipt, and event details for escalation and tracking.

7. Non-Refundable Circumstances

The following scenarios are generally considered non-refundable unless stated otherwise on the event page or mandated by law:

• Last-minute cancellations within 24–48 hours of the event.
• Digital/online event access once credentials or links have been shared.
• Ticket upgrades, promotions, or special pricing deals.
• Tickets purchased from unauthorized sources or third-party resellers.
• Group discounts or bulk tickets unless entire group cancellation is approved.

8. Organizer Default & Fraudulent Events

In the unfortunate event of a fraudulent listing or a defaulting organizer who fails to execute the event entirely, Next Happen reserves the right to blacklist the organizer, initiate investigation proceedings, and issue partial or full refunds to affected users subject to internal review.
Next Happen will work with legal authorities and payment gateways to retrieve and return customer funds where applicable, but makes no guarantees of recovery in cases involving criminal deception or financial insolvency of the organizer.

9. Dispute Resolution

If a dispute arises regarding eligibility for a refund, attendees may raise a formal complaint with proof (such as ticket receipt, communication trail, or screenshots) via the help and support section. Disputes will be addressed within 5–10 working days and may require coordination between the platform, attendee, and organizer.
The decision reached by Next Happen’s dispute resolution team will be final and binding unless legally challenged in the appropriate jurisdiction.

10. Amendments to the Policy

Next Happen reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be published on this page with a revised effective date. It is your responsibility to review this policy periodically to stay informed of any changes. Continued use of the platform constitutes acceptance of the updated policy.

11. Contact Us

For all refund, cancellation, or support inquiries, please reach out to:
Support Email: info@nexthappen.com
Customer Care: +91-9009008969
Office Address: Office no. 911, Iconic Tower, Corenthum, Sector 62, Noida, India. 201309
Hours of Operation: Monday-Friday, 9:30AM-6:30PM